Shipping within Australia
- Free Shipping for all orders over $100AUD
- Flat Rate $10AUD for orders under $100AUD
- Express Shipping $15AUD
Los Cabos uses Australia Post for all deliveries to online customers, we aim to have your order dispatched within 1-2 business days from the time of your order. Shipping within Australia is free for orders over $100AUD. For orders under $100AUD, a flat fee of $10AUD per order will apply. This charge is inclusive of GST and will be added to the purchase price at check-out.
In addition, an Express shipping service is available for orders within Australia for $15AUD. These orders will be sent with Australia Post's service.
Shipping to New Zealand
- Flat rate shipping fee of $15AUD
Please note that international shipments may incur customs duties, import taxes and other charges imposed by New Zealand authorities. These charges are the responsibility of the customer.
New Zealand customs duties are generally calculated using the customs value of the imported goods. Goods and Services Tax (GST) may also apply at the prevailing rate, along with any applicable duties and shipping or courier costs. Customs may combine multiple parcels arriving at the same time when assessing import charges.
For shipments valued at NZD $1,000 or more, a client code may be required. We recommend contacting New Zealand Customs for the latest information regarding import requirements and potential charges.
INTERNATIONAL SHIPPING
For all international orders, customers are responsible for any customs duties, import taxes, GST or other charges imposed by the destination country.
We are legally required to declare the full value paid for each shipment and provide the relevant customs documentation when required. We recommend checking with your local customs authority before placing an order if you are unsure about potential import charges.
If a delivery is refused by the recipient, additional redirection or return shipping fees may apply. If a parcel is returned to us, the original shipping fee will not be refunded.
Shipping to US
Flat rate shipping fee of $30 AUD
Shipping to UK & Ireland
Flat rate shipping fee of $30 AUD
Order Processing & Delivery
Orders placed before 1 pm Australian Eastern Standard Time (AEST) are processed in accordance with our usual dispatch schedule. Orders placed after 1 pm, on weekends or on public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delivery timeframes vary depending on your location, the shipping destination and the courier service. Estimated international delivery times are available
Shipping fees are non-refundable unless your order contains faulty items. For further details, please refer to our Returns policy
If an item becomes unavailable or we are unable to fulfil your order, we aim to contact you within two business days to discuss an alternative product, a backorder where available, or a full refund.
Tracking
After placing an order, you will receive an order confirmation email at the email address provided during checkout. Once your order has been dispatched, you will receive tracking details so you can follow your parcel's progress.
For orders delivered within Australia, you can also track your parcel here.
Changing your order
Please check your order details carefully before completing your purchase, particularly your email address and delivery address.
Once an order has been dispatched, we are unable to amend or cancel it. If you need to amend your order you, please contact info@loscabosshoes.com as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist before the order is dispatched.