Returns policy

Returns Policy

You have a period of 14 days after you receive your order in which to return your purchases for a full refund or credit note. Please be aware that any purchases with sole markings or scratches cannot be returned.

  • Full priced items: full price items can be refunded or exchanged for a credit note. Customers are responsible for return shipping on these items & will not be refunded the original shipping amount. If a Discount/Promotional code is used, item is still considered full price. (Sale items show ‘Final Sale’ price at checkout).
  • Sale items: Sale items are only eligible for a Credit Note – they cannot be refunded. A credit note will be issued once Sale Item quality review is successful. Customers are responsible for return shipping on these items.
  • International returns: Customers are responsible for return shipping on these items.

Refund: Please allow up to 5 working days for the refund to be available in your account. 

Credit note: Once your refund is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year. 

Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them. We exchange only the same style for different size or colour if they are available. Customer must submit the exchange request and wait for our customer service to confirm availability. If you want to return your purchased item & wish to exchange it for another style, please request a credit note or refund and place a new order for the new item.

Should you wish to contact us for any reason regarding your return please email us on or call 03 9935 7003.


How do I return my order? 

Please click here to complete your online returns request and here to follow the instructions on how to return your order to us.

Post your order to :

Los Cabos 
Attn: Online Returns
212 Turner St
Port Melbourne VIC 3207

Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order.