Returns are to be requested within 14 days of purchase via our online return portal. Once your request has been approved, you will receive a confirmation email containing a return label along with further return instructions.

Returns posted after a maximum of 14 days from the date of request approval will no longer be eligible for return. Any exchanges on hold will be voided.

Proof of purchase is required - Order ID Number (located in your initial order confirmation via email)

Items are to be unworn and in original condition. We recommend that you try the shoes on soft and smooth surfaces first. We will not accept shoes returned with any sole markings or scratches. The item will be returned to you if it is not in acceptable condition.

Items must be in their original packaging and wrapped appropriately to protect the shoes and their box during return. If the box is returned with tape, writing or the return label directly on the box, a $5 restocking fee will either be deducted from your store credit/refund or invoiced to you for an exchange. Customers will have 3 business days to pay the invoice. If the invoice is not paid within this period, the exchange will be voided and a store credit will be provided. 

• Refunds are eligible on full priced styles only. 
• Full priced items are eligible for full refund, exchange, or credit note. If a Discount/Promotional code is used, item is still considered full price. Note that Discount code is different than gift voucher or credit note.
• Sale items are only eligible for a Credit Note or Exchange – they cannot be refunded (requests for refunds will be rejected by the system).
• Postage charges on returns are not refundable.

Los cabos does not accept return requests after 14 days from the date of purchase. Refund, exchange, or credit note will be issued once quality review is successful.

• Instant exchange: We offer free and easy online size or colour exchanges. Submit your online return through the portal and follow the steps to select a new size. Exchange items will be dispatched free of charge.  Once the original item is returned and approved by quality control the exchange item will be posted.  We accept exchanges for another sizes or colour once, after, no refund will be provided, only store credit will be authorised. Please note that we don't allow exchange for another item anymore, only instant exchange (same product:  size or colour exchange). 
• Store credit: Once your return is received and approved by quality control your store credit will be issued, customers will receive an email with a code to use at checkout on the next order. The store credit is valid for one year.

• Refund:  If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee. Once your return is approved by quality control and the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.

• Final Sale items are not eligible for a refund or store credit. Styles marked as "final sale" on the product page are eligible for size exchange only, pending size availability. If your desired size is not available to exchange, you cannot return the item for store credit or refund.   

Refund: Please allow up to 5 working days for the refund to be available in your account. 

Store credit: Once your refund is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year. 

Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them. 

Should you wish to contact us for any reason regarding your return please email us on care@loscabosshoes.com or call 03 9935 7080.

Return Fees

Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order.

Australia: $10 return postage label fee will be deducted from the refund or credit note amount, exchanges are free. We email you a return label. 

New Zealand: $15 return postage label fee will be deducted from the refund or credit note amount, exchanges are free. We email you a return label. 

Rest of the world: Customer is responsible for returning the product to Los Cabos. Send the unworn item/s along with your NAME, EMAIL and ORDER NUMBER to the address below:

Los Cabos 
ATTN: ONLINE RETURNS
36 Export Drive
Brooklyn, VIC 3012 AUSTRALIA

How do I return my order? 

Please click here to complete your online returns request and here to follow the instructions on how to return your order to us.