Returns Policy

You have a period of 14 days after you receive your order in which to return your purchases for a full refund or credit note. Please be aware that any purchases with sole markings or scratches cannot be returned.

• Full priced items: full price items can be returned for a refund, exchange or store credit. If a Discount/Promotional code is used, item is still considered full price.
• Sale items: Sale items are only eligible for Store Credit or Exchange 
• Exchanges: Once an exchange request has been approved, the selected item will be placed on hold. If exchanging for an item of higher value, the item will not be placed on hold until the invoice has been paid. Customers will not be charged for the new postage when an exchange or replacement is mailed back to them.
• Multiple exchanges: Los Cabos accepts exchanges for another style once. Any further exchanges must be of the same style depending on stock availabilities. If you want to exchange for another style or if Los Cabos doesn’t have your requested size/colour available, please request a store credit and purchase the desired product. After the second exchange, no refund will be provided, only store credit will be authorised.
• International returns: Customers are responsible for return shipping on these items.
• Postage charges are not refundable.

Post your order to:

Los Cabos 
Attn: Online Returns
212 Turner St
Port Melbourne VIC 3207

Refund: Please allow up to 5 working days for the refund to be available in your account. 

Store credit: Once your refund is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year. 

Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them. 

Should you wish to contact us for any reason regarding your return please email us on care@loscabosshoes.com or call 03 9935 7080.

 

Return Fees

Australia Orders: Los Cabos provides you a return label.

Please note that refund and store credit will incur a $10 return postage/ processing fee.

New Zealand Orders: Los Cabos provides you a return label. Please note that refund and store credit will incurs a $15 return postage/ processing fees. 

Rest of the world: Customer is responsible for returning the product to Los Cabos. Send the unworn item/s along with your NAME, EMAIL and ORDER NUMBER to the address below:

Los Cabos 
ATTN: ONLINE RETURNS
212 Turner Street
Port Melbourne, VIC 3207 AUSTRALIA

Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order.

 

How do I return my order? 

Please click here to complete your online returns request and here to follow the instructions on how to return your order to us.

Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order.