SHIPPING  

Please note that there will be a delay in order processing times between Tuesday, July 9th 2024 - Monday, July 15th 2024, as we relocate our warehouse. Please allow an extra 3 business days for your order to be processed. We appreciate your patience! 

Shipping within Australia

- Free Shipping for all orders over $100AUD    

- Flat Rate $10AUD for orders under $100AUD       

- Express Shipping $15AUD         

Los Cabos uses Australia Post for all deliveries to online customers, we aim to have your order dispatched within 1-2 business days from the time of your order. Shipping within Australia is free for orders over $100AUD. For orders under $100AUD, a flat fee of $10AUD per order will apply. This charge is inclusive of GST and will be added to the purchase price at check-out.

In addition, an Express shipping service is available for orders within Australia for $15AUD. These orders will be sent with Australia Post's service.

Shipping to New Zealand

- Flat rate shipping fee of $15AUD

Goods mailed into NZ may be subject to import duty. Import duties are calculated on the Customs value of the goods in New Zealand dollars. The goods may also be subject to Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges. Please be aware that if two or more packages arrive for you at the same time, Customs may combine them as one import for the calculation of duty. If your goods are valued at $1000NZD or more, you will need a client code. All customers are responsible for customs/imports duties & taxes.

Shipping to UK & Ireland

Flat rate shipping fee of $25AUD

Shipping to US & Canada

We currently do not directly ship to the US and Canada.

Shop online via Los Cabos USA https://loscabosshoes.us/ 

 

Delivery

All orders placed after 1pm (AEST) time will be processed the next business day. Orders received on a weekend or a public holiday will be processed on the next working day. Once your order is dispatched you will receive shipping confirmation and tracking details.

If you are not available at your nominated delivery address, the delivery driver will card your order to your nearest Australia Post outlet. The driver will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up from.

Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns policy

In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Tracking

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. You will also receive a tracking number and link from our courier to track and trace the status of your delivery at any time.

If you order in Australia, track your order here.

Changing your order

Unfortunately, we are unable to make any changes or cancel your order once it has been dispatched. If you need to amend your order you, please contact info@loscabosshoes.com as soon as possible.

Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.