Terms & Conditions

The terms of use outlined below relate to the website, www.loscabos.com; this online store is owned and operated by Apsome Pty Ltd as trustee for DNM Retail Trust trading as Los Cabos Footwear (ABN 87 729 408 251).

If you wish to contact our online store, please email us by using the Contact Us page or directly at info@loscabos.com. Email is our preferred method of contacting our online staff however, we can also be contacted by direct mail at our head-office situated at 212A Turner Street, Port Melbourne Victoria 3207. Currently, we only deliver to destinations within Australia; for further details including delivery times and charges, please refer to our Shipping Policy.

All prices for shoes and delivery costs on the website are shown in Australian Dollars and include GST. The only payment option available on our website is PayPal. For further information regarding PayPal, please see further information under our Security Policy.You must be at least 16 years of age and/or have your parents’ permission to order on this website. To place an order, customers are required to log-in or register by using their email address. Customers can do this by clicking on the shopping bag on the top right hand corner of the website. All purchases are paid for at the time of ordering, via your PayPal account, and when you finalise your purchase by clicking on the check-out button you have agreed to the purchase of the selected item/s.

Orders will be confirmed by email including details of product choice, quantity, price and freight charges, etc. This receipt can be printed out by the customer. Once the order is dispatched, the customer receives another email with shipment notification detailing order number and tracking number as well as a link to trace and trace the delivery. We endeavour to show stock availability as accurately as possible but availability is only 100% accurate as at the time shown. Availability does change with customer purchases and occasionally due to purchases occurring at the same time,

Availability does change with customer purchases and occasionally due to purchases occurring at the same time, stock might become unavailable. If for any reason we are unable to fulfil an order we will advise the customers and of course provide a full refund. Your personal information and privacy is important to us and as such to view our detailed privacy policy please refer to our Privacy Policy.


Christmas Advent Calendar Giveaway

Giveaway starts 01/12/21 and ends 24/12/21. Open to Australia and New Zealand only. To enter the giveaway you must follow @loscabosshoes on Instagram or Facebook, like the Instagram or Facebook post, and tag two or more friends in the comments. Sharing the post on your story provides an extra entry. Entries close midnight each day with the winner to be drawn at random at 10am the following day. Winners will be tagged in an Instagram story and contacted via direct message. They will have 7 days to respond, after such time the winner forgoes their prize. The daily prize is as stated on the Instagram and Facebook post. If a colour or size is unavailable at the time, Los Cabos reserves the right to substitute for a product of similar value. Prizes are not eligible for refunds or store credit. Any exchanges for a different size will be at the cost of the winner.