Terms & Conditions

The terms of use outlined below relate to the website, www.loscabos.com; this online store is owned and operated by Apsome Pty Ltd as trustee for DNM Retail Trust trading as Los Cabos Footwear (ABN 87 729 408 251).

If you wish to contact our online store, please email us by using the Contact Us page or directly at info@loscabos.com. Email is our preferred method of contacting our online staff however, we can also be contacted by direct mail at our head-office situated at 212A Turner Street, Port Melbourne Victoria 3207. Currently, we only deliver to destinations within Australia, New Zealand, United Kingdom and Ireland; for further details including delivery times and charges, please refer to our Shipping Policy.

All prices for shoes and delivery costs on the website are shown in Australian Dollars and include GST. The only payment option available on our website is credit card, PayPal or flexible payment method supported by Los Cabos Shoes. For further information regarding PayPal, please see further information under our Security Policy.You must be at least 16 years of age and/or have your parents’ permission to order on this website. To place an order, customers are required to log-in or register by using their email address. Customers can do this by clicking on the shopping bag on the top right hand corner of the website. All purchases are paid for at the time of ordering, and when you finalise your purchase by clicking on the check-out button you have agreed to the purchase of the selected item/s.

Orders will be confirmed by email including details of product choice, quantity, price and freight charges, etc. This receipt can be printed out by the customer. Once the order is dispatched, the customer receives another email with shipment notification detailing order number and tracking number as well as a link to trace and trace the delivery. We endeavour to show stock availability as accurately as possible but availability is only 100% accurate as at the time shown. Availability does change with customer purchases and occasionally due to purchases occurring at the same time,

Availability does change with customer purchases and occasionally due to purchases occurring at the same time, stock might become unavailable. If for any reason we are unable to fulfil an order we will advise the customers and of course provide a full refund. Your personal information and privacy is important to us and as such to view our detailed privacy policy please refer to our Privacy Policy.